Highly recommended but today lady receptionist disconnect my call twice, saying call again she cant hear me clearly. Another receptionist could hear me well.
We were recommended to register with this surgery when we moved into the area. The GPs and Practice Nurses are on the whole professional, approachable and caring. Generally if i need an apointment for myself or kids and we call in the morning we get an appointment that morning. I have found the receptionists to be polite and very helpful. At times when i have required a prescription for my children (repeats) they have done it over the phone for me and ensured it goes straight across to the pharmacy. When i hear peoples opinions on other GP practices, i think we are very lucky with ours at Ash Furlong.
Rude and flippant receptionist. We called on a Saturday to ask if doctor was open for our 3 year old daughter who was developing quite a rash that was causing her some irritation and distress. When asked if open the receptionist said 'well i'm here aren't i answering the phones.' So, biting our tongue we asked if the doctor could see our daughter only to be told no as the doctor is pregnant and wont see patients with rashes.
I have recently moved to the area and wished I had not changed doctors. Tried to make an appointment, the receptionist want to know details of your issue and try to talk you out of an appointment. When you finally convince them you wish to see a doctor you can be waiting almost 2 weeks for an appointment. The doctors are always running late, 1/2 hour plus. Avoid!
AVOID AVOID AVOID !! Terrible doctors surgery. I visited this surgery 14 months ago with circulation issues in my legs. I was promised a referral that never arrived. I called the surgery to explain this, they booked another appointment. After the second appointment I was told I would be referred, this never happened. I called the surgery again to explain this and they booked another appointment in which I was promised a referral for the third time. This never happened.I have just called the surgery again, and they wanted me to attend the doctors for a diagnosis on the same problem for the FOURTH TIME !!When I explained that I have a disability and can't keep attending the doctors with promises of help that never arrives, they got offended, accused me of shouting and being unreasonable. They then refused to continue with the conversation.When I explained that the phone call was being recorded so I can prove that I was not being aggressive or unreasonable, they refused to continue with the phone call.Disgusting. I am now going to forward the recorded call to the local health trust and hope they take my concerns seriously.Worst doctors I have ever used.
Manor Practice is a UK Doctor based in Sutton Coldfield, West Midlands. Manor Practice is located at 61 Holland Rd, Sutton Coldfield B72 1RL, UK.
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